Delivery Information

DELIVERY INFORMATION

SHIPPING/DELIVERY POLICY

We offer the choice of shipping using Australia Post. Where available, we offer online tracking.

Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours.

Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight calculator.

At Kies Family Wines, we want you to love every drop. If for any reason you’re not 100% satisfied with your purchase, we’re here to help.

RETURNS/EXCHANGES

• If your wine arrives damaged, faulty, or not as described, we’ll replace it or offer a full refund.
• Simply contact us within 7 days of receiving your order and we’ll take care of the rest.
• We may ask for photos of the product or packaging to help us resolve the issue quickly.

CHANGE OF MIND

If you’ve had a change of heart, we’re happy to offer a refund or exchange, provided:
~ The wine is returned unopened and in saleable condition.
~ It’s returned within 7 days of delivery.
~ Return shipping is at the customer’s expense unless the error was ours.

ARRANGING A RETURN

Email us at cellardoor@kieswines.com.au or call +61 8 8524 4110 with your order number and reason for return.

We’ll guide you through the next steps and make it easy.

FOR CLUB MEMBERS

If something’s not quite right with your wine club delivery, let us know — we’ll make it right, no questions asked.

SHIPPING/DELIVERY TIMES

We aim to ship all orders, where products are in stock, within 3 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia and are subject to the limitations of our third party carriers.

All risk of loss or damage to the products passes to you when we despatch the products. If for any reason we are unable to dispatch your order we will notify you within 2 business days.

SHIPPING/DELIVERY TIMES & BANK TRANSFERS

If you have paid by bank transfer, please add up to 72 hours to your order to allow for processing and clearing of funds. Bank transfers will extend delivery times.

LOCAL PICK UP POLICY

If you have selected local pick up as your distribution option, you must show the original order upon collection. It is acceptable for you to allow another person to collect on your behalf as long as they can show a copy of the original order receipt, either printed or on their phone.