Cancellation Policy

Cancellation Policy

We’ve created a series of cancellation policy scenarios below for your quick reference. Please read and sign and return to management.

1. Missed Booking Policy
Our goal is to provide quality customer service to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our tour providers, but our other customers as well. Please be aware of our policy regarding missed appointments.

2. Appointment Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to our other customers. In order to be respectful of your fellow customers, please call us as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 48 hours in advance. Bookings are in high demand, and your advanced notice will allow another customers access to that time slot.

4. How to Cancel Your Appointment
If you need to cancel your booking, please call us at (08) 8524 4110 between the hours of 9am and 4pm or email If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

4. Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 48 hours before the booking time. A no-show is when a customer misses a booking without cancelling.

As we do not charge to make or hold a booking we work on an honour system and ask that you respect the time and customer service capability put in place based on your advance booking. Please endeavour to be on time and cancel at least 48 hours prior if you aren’t able to make it.

5. Late Bookings
We will hold a spot for you for 20 minutes, and your booking will be released if you do not arrive within 20 minutes of your booking time.